Shohoz.com is an online ticketing service. We do not operate any buslines of our own.

Shohoz.com's liabilities are limited to:

• Issuing a valid ticket for its network of bus operators
• Providing refund and support in the event of cancellation

Our liability does not include the following:

• The bus operator's bus not departing / reaching on time.
• The bus operator's employees being rude.
• The bus operator's bus seats etc. not being up to the customer's expectation.
• The bus operator cancelling the trip, changing the type of bus or changing the seat.
• The baggage of the customer getting lost / stolen /damaged.
• The customer waiting at the wrong boarding point.
• The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.

2. Passengers are requested to arrive at the boarding point 20 minutes prior to bus departure. If not, the ticket is deemed cancelled.

3. Passengers need to furnish a copy of the ticket at boarding or they may not be allowed to board the bus.

4. The bus operator reserves the right to cancel/delay trips, change buses and change seats due to unavoidable reasons.

5. Luggage policy is as per operator’s policies. The operator or Shohoz does not bear any consequences for the passenger carrying illegal goods.

6. For cancelling a ticket booked at shohoz.com, the passenger must call our call centre on 16374 at least 6 hours prior trip departure. Tickets will not be refunded after the trip has departed. Refunds will be given only through bKash or bank transfer. For refund, the passenger must call Shohoz call center or email refunds@shohoz.com, with his mobile #, bank account or bKash account details and ticket details (operator, PNR, coach #, trip date and time). This must be done within 24 hours of trip departure time, after which, no refunds will be given. The Shohoz convenience fees, Processing fees and home delivery charges (if any), will not be refunded. For refunds through bKash, processing fee will be charged to the passenger.

Communication Policy

1. By accepting the terms and conditions the customer accepts that Shohoz.com may send the alerts to the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer. The customer acknowledges that the alerts will be received only if the mobile phone is in ‘On’ mode to receive the SMS. If the mobile phone is in ‘Off’’ mode then the customer may not get / get after delay any alerts sent during such period.

2. Shohoz.com will make best efforts to provide the service and it shall be deemed that the customer shall have received the information sent from Shohoz.com as an alert on the mobile phone number provided during the course of ticket booking and Shohoz.com shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. The customer cannot hold Shohoz.com liable for non-availability of the service in any manner whatsoever.

3. The customer acknowledges that the SMS service provided by Shohoz.com is an additional facility provided for the customer’s convenience and that it may be susceptible to error, omission and/ or inaccuracy. In the event the customer observes any error in the information provided in the alert, Shohoz.com shall be immediately informed about the same by the customer and Shohoz.com will make best possible efforts to rectify the error as early as possible. The customer shall not hold Shohoz.com liable for any loss, damages, claim, expense including legal cost that may be incurred/ suffered by the customer on account of the SMS facility.

4. The customer acknowledges that the clarity, readability, accuracy, and promptness of providing the service depend on many factors including the infrastructure, connectivity of the service provider. Shohoz.com shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.

5. The customer agrees to indemnify and hold harmless Shohoz.com and the SMS service provider including its officials from any damages, claims, demands, proceedings, loss, cost, charges and expenses whatsoever including legal charges and attorney fees which Shohoz.com and the SMS service provider may at any time incur, sustain, suffer or be put to as a consequence of or arising out of (i) misuse, improper or fraudulent information provided by the customer, (ii) the customer providing incorrect number or providing a number that belongs to that of an unrelated third party, and/or (iii) the customer receiving any message relating to the reservation number, travel itinerary information, booking confirmation, modification to a ticket, cancellation of ticket, change in bus schedule, delay, and/or rescheduling from Shohoz.com and/or the SMS service provider.

6. By accepting the terms and conditions the customer acknowledges and agrees that Shohoz.com may call the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer, for the purpose of collecting feedback from the customer regarding their travel, the bus facilities and/or services of the bus operator.

7. Grievances and claims related to the bus journey should be reported to Shohoz.com support team within 10 days of your travel date.