Terms of Use
Important: Shohoj Limited is the legal entity operating Shohoz.com, the online ticketing platform and brand. Shohoz.com issues bus tickets on behalf of its partner bus operators and does not operate bus services of its own.
Passenger Terms & Conditions
Role of Shohoj Limited / Shohoz.com
Shohoj Limited, through its Shohoz.com platform, acts only as a ticketing agent for partner bus operators. Shohoz.com is responsible for issuing a valid ticket for tickets purchased through its platform, subject to successful payment and ticket availability.
Shohoz.com is not responsible for:
- Delay, cancellation, rescheduling, route change, boarding point change, change of bus type, or seat change by the bus operator.
- Passenger missing the bus due to late reporting or waiting at the wrong boarding point.
- Behavior of bus operator staff, onboard service quality, seat condition, bus condition, or passenger comfort expectations.
- Loss, theft, or damage of baggage or personal belongings.
- Any passenger carrying illegal, restricted, unsafe, or prohibited goods.
Reporting Time
Passengers must arrive at the correct boarding point at least 30 minutes before the scheduled departure time. Shohoz.com will not be liable for missed trips, seat replacement, rescheduling, or refund claims arising from late reporting or incorrect boarding-point reporting.
Ticket Copy Required
Passengers must carry a printed copy of the ticket or any other ticket format accepted by the relevant bus operator. Boarding may be refused if the passenger cannot present the required ticket copy or proof of purchase.
Operator Rights
The bus operator reserves the right to cancel, delay, reschedule, change buses, change bus type, change boarding point, or change seats due to operational, safety, regulatory, weather, traffic, mechanical, or other unavoidable reasons.
Trip Time and Trip Number
Trip time, reporting time, route information, and trip number are indicative and may change due to operational reasons. If the trip operates, the ticket will be honored by the relevant bus operator subject to its operational arrangement.
Eid / Festival Travel Conditions
During Eid or any festival travel period declared by the relevant authority or bus owners’ association, bus operators may cancel, delay, reschedule, or change buses, seats, bus type, routes, or boarding points due to unavoidable operational reasons. These matters are beyond Shohoz.com’s control.
Eid Ticket Policy
Unless the trip is cancelled by the bus operator and qualifies for refund under the refund policy, Eid / festival tickets are non-cancellable, non-refundable, and non-transferable.
Refund for Operator-Cancelled Trips
If a trip is cancelled by the bus operator and a refund is approved under the applicable refund policy, the refundable amount will be processed by Shohoz.com within 8 working days. However, the actual release and credit of the refunded amount to the passenger’s account may depend on the processing timeline of the respective bank, card issuer, payment gateway, or mobile financial service provider. Charges or fees deducted by banks, card networks, payment gateways, or mobile financial service providers, including bKash, Nagad, or similar providers, may be non-refundable as per the policies of the respective organizations.
Refund Payment Method
For operator-cancelled trips, the approved refundable amount will be credited to the original payment method, bank card, bank account, or mobile financial service number used during the ticket purchase transaction, subject to verification and processing by the applicable bank, card issuer, payment gateway, or mobile financial service provider.
Pets and Restricted Items
Pets are not allowed during travel unless expressly permitted by the relevant bus operator in writing. Passengers must not carry illegal, restricted, hazardous, or prohibited items.
Passenger Responsibility
Passengers are responsible for reviewing ticket details, travel date, time, route, boarding point, seat number, fare, and passenger information before confirming the purchase. Passengers should also keep their phone active for any operational communication from Shohoz.com or the bus operator.
Final Authority of Operator
The bus operator is responsible for operating the trip and managing onboard service delivery. Shohoz.com will support customers with ticketing-related assistance within the scope of its role as an online ticketing platform.
Eid Travel Boarding Policy
Passengers must board from the selected boarding point. No changes will be allowed after ticket confirmation. This is to ensure smooth operations and to maintain the convenience and safety of all passengers during the high-demand Eid travel period.
Communication Policy
By accepting the terms and conditions the customer accepts that Shohoz.com may send the alerts to the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer. The customer acknowledges that the alerts will be received only if the mobile phone is in ‘On’ mode to receive the SMS. If the mobile phone is in ‘Off’’ mode then the customer may not get / get after delay any alerts sent during such period.
Shohoz.com will make best efforts to provide the service and it shall be deemed that the customer shall have received the information sent from Shohoz.com as an alert on the mobile phone number provided during the course of ticket booking and Shohoz.com shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. The customer cannot hold Shohoz.com liable for non-availability of the service in any manner whatsoever.
The customer acknowledges that the SMS service provided by Shohoz.com is an additional facility provided for the customer’s convenience and that it may be susceptible to error, omission and/ or inaccuracy. In the event the customer observes any error in the information provided in the alert, Shohoz.com shall be immediately informed about the same by the customer and Shohoz.com will make best possible efforts to rectify the error as early as possible. The customer shall not hold Shohoz.com liable for any loss, damages, claim, expense including legal cost that may be incurred/ suffered by the customer on account of the SMS facility.
The customer acknowledges that the clarity, readability, accuracy, and promptness of providing the service depend on many factors including the infrastructure, connectivity of the service provider. Shohoz.com shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.
The customer agrees to indemnify and hold harmless Shohoz.com and the SMS/email service provider including its officials from any damages, claims, demands, proceedings, loss, cost, charges and expenses whatsoever including legal charges and attorney fees which Shohoz.com and the SMS/email service provider may at any time incur, sustain, suffer or be put to as a consequence of or arising out of (i) misuse, improper or fraudulent information provided by the customer, (ii) the customer providing incorrect number/address or providing a number/address that belongs to that of an unrelated third party, and/or (iii) the customer receiving any message relating to the reservation number, travel itinerary information, booking confirmation, modification to a ticket, cancellation of ticket, change in bus schedule, delay, and/or rescheduling from Shohoz.com and/or the SMS/email service provider.
By accepting the terms and conditions the customer acknowledges and agrees that Shohoz.com may call the mobile phone number/or email provided by the customer while registering for the service or to any such number/address replaced and informed by the customer, for the purpose of collecting feedback from the customer regarding their travel, the bus facilities and/or services of the bus operator.
Miscellaneous
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Bangladesh law. You agree to resolve amicably, first and foremost with Shohoj Limited, any dispute or claim related to the website or related to any services or products provided or any representations made by us. You also agree that in the event that you have contacted us and subsequent to discussion with Shohoj Limited, if we fail to resolve your claims within 60 days, you may refer the matter to arbitration and all such claims shall be resolved by binding arbitration. Any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Dhaka, Bangladesh. You also agree and confirm that failure to comply with such instructions shall result in a breach of Terms and Shohoj Limited will not held as liable as such.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
Due to maintenance demand service charges might be higher than usual during Eid period.
Note: Terms and conditions might time to time update or change without any notice.