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Eid tickets are non-refundable and can not be cancelled or rescheduled. No discounts are applicable on these tickets.
Download our Android App & get discount upto Tk.300 on first order · Upto Tk.150 there after with No Shohoz Fee for next 3 orders

Cancellation and Refunds

Cancellation Policy

Tickets bought through Shohoz.com website (www.shohoz.com) or Shohoz.com call center can be cancelled as per their designated cancellation policies. However, cancellation policy vary from operator to operator. Please do read through the respective cancellation policy carefully before buying a ticket.

The bus operator reserves the right to cancel/delay trips, change buses and change seats due to unavoidable reasons. The Ticket will be cancelled if the passenger fails to report at the boarding station 20 minutes before scheduled departure time.

If you have any query regarding the cancellation policy, please feel free to call Shohoz.com support @ 16374; our agents would be more than happy to assist you.

Refund Policy

If your ticket cancellations are eligible for refund, please read the following terms and conditions to claim your refund:

  • Tickets bought through Shohoz.com are not eligible for refund after the trip has departed, unless the trip was cancelled.
  • All refund requests must be raised as per the cancellation policy of the respective bus operators. In case of strikes or trip cancellations by operators, refund requests must be made within 72 hours of trip departure time.
  • No refunds will be processed without a written request in the correct format by SMS or email.
  • Upon receiving refund requests in the format outlined below, Shohoz.com will process refund within 3 business days (excluding holidays / weekends).
  • As per policy of bus operators, Shohoz.com may deduct a certain percentage (%) of the ticket price towards cancellation fee, where-ever applicable. This policy is stated in all tickets purchased thorugh Shohoz.com.
  • Fees charged by payment gateways, credit / debit cards, mobile payment gateways (e.g. bKash) are non refundable due to the policies of the respective organizations, which is beyond Shohoz.com's control.
  • Ticket delivery fee is non-refundable.
  • Shohoz.com convenience fee is refundable in case of trip cancellations by operators. This fee is non refundable if the passenger cancels the tickets due to a change of decision to travel.
  • Refunds will be given only through bKash or bank transfer. For refunds through mobile payment gateways (e.g. bKash), a fee is charged by the mobile payment company.

Refund Request Format:
For claiming refund, passengers must send a written request over SMS or email. No refunds will be processed until Shohoz.com has received a written request in the format indicated below:

SMS: An SMS to 6969 in the following format from the mobile number used while buying the ticket.

SHZ    [Ticket PNR]    [Personal bKash Number OR Bank details with Account Number, Bank Name, Branch Name and Routing Code]

For Example:
SHZ     548E5BD3039F7     Name: Md. Ibrahim Khan, A/C No: 1039801401523, Bank: BRAC Bank, Branch: Gulshan, Routing Code: 343981

Email: Passengers can also send an email to refunds@shohoz.com mentioning the Ticket PNR, Mobile number used while buying the ticket, Personal bKash Number OR Bank details with Account Number, Bank Account Name, Bank Name, Branch Name and Routing Code.

Please note: The refund request MUST be raised within 72 hours of trip departure time, after which, no refunds will be processed. Further, the request MUST be raised over SMS or email as per guidelines provided above. Refunds may be delayed if the above mentioned rules are not followed accurately or due to transfer delays at the banks.

Eid tickets are non-refundable and can not be cancelled or rescheduled. No discounts are applicable on these tickets.
Download our Android App & get discount upto Tk.300 on first order · Upto Tk.150 there after with No Shohoz Fee for next 3 orders

Available Bus Operators


  • A.R Travels
  • Agomony Express
  • Akota Transport
  • Ena Transport (Pvt) Ltd
  • Green Line Paribahan
  • Hanif Enterprise
  • HIMACHOL EXPRESS
  • Manik Express
  • Nabil Paribahan
  • Relax Transport Ltd.
  • Royal Coach
  • Rozina Enterprise
  • S A Travels (Pvt) Ltd.
  • S.B Super Deluxe
  • S.R Travels (Pvt) Ltd
  • Saintmartin Paribahan
  • Saintmartin Travels
  • Sakal Sandhya Enterprise
  • Sheba Green Line
  • Sheba Transport
  • Shohagh Paribahan
  • Shyamoli Paribahan
  • Soudia Air Con
  • Star Line Special Ltd.
  • Tisha Group
  • TR Travels
  • Tuba Line
  • Tungipara Express

Aar Ki Chai - The Android App Offer


How does it work?

  • Login with Facebook and refer your friends
  • When your friends buy tickets from Shohoz.com, you get Tk. 50 talktime
  • Your friends also get Tk. 200 off on their first purchase
  • Facebook Login
  • Tickets booked for your journey between 05 Sep 16 and 17 Sep 16 are classified as Eid Tickets.
  • SMS tickets are not acceptable for Eid Tickets. Please carry a printed ticket while travelling.
  • Green Line Paribahan tickets are available through Call Centre. Please call: 16374
  • Buy bus tickets from Shohoz.com Android App & get discount upto Tk. 300 on your first order.
  • Get discount upto Tk. 150 there after and pay "No Shohoz Fee" for next 3 orders through Shohoz.com Android App.